1/19/2024 0 Comments Log into microsoft outlook emailBilling information, including a credit card, if you have any associated with the account.The email addresses of any contacts to which you’ve recently sent email.The names of any folders you’ve created in your account.The subject lines of any emails you may have sent recently.Other passwords you may have used on this account in the past.The answer to your security question(s), if you had one or more set up.This page asks you to provide as much information as you can about the account, including: Microsoft account recovery information request. You’ll then be presented with a page requesting an assortment of information. You may be sent a code to the second email account, which you’ll enter to verify you have access to it. This is the email account Microsoft will use to get back to you.Ĭlick Next. This second email address is completely unrelated to this account, and can be any account to which you currently have access. You once again provide the email address of the account to which you are attempting to gain access, as well as another email address at which you can be contacted. Microsoft account recovery: beginning manual account recovery. The recovery process now switches to a possibly manual account-verification process. (If you do have one, great! You’re probably back into your account.)Ĭontinue below at Recover your account. (Screenshot: )Īssuming you don’t have one, click on No. Submitting a Microsoft account recovery code. You may then be given the opportunity to enter a previously established recovery code. In my case, I have two email addresses as well as my authenticator app.Īssuming you didn’t set up recovery information or lost access to those you previously configured, click on I don’t have any of these. If you have app-based two-factor authentication enabled, you may be asked for your current two-factor code, or using it may simply be an option, as shown above. This is recovery information that you previously set up in your account configuration. (Screenshot: )Ĭlick on Forgot password? for a list of ways to get a security code to prove your identity. Not only do things change, but exactly which will be available may depend on your account settings and perhaps even where you’re located.Īfter entering your email address at the sign-in screen, you’re prompted for your password. ![]() Note that not all recovery mechanisms may be available for all accounts and in all situations. Thus, when the login process attempts to send a verification code to one of those accounts or numbers, the frustrated account holder can’t access it.Īt that point, the only approach I’m aware of is to begin the account recovery process. On top of that, they do not (perhaps temporarily, while traveling) have access to any of the accounts or phone numbers they set up as alternates on their Microsoft account (any account, including Hotmail). ![]() Either through an account hack, simply being wrong about being right, or being faced with that additional security step from Microsoft, they’re blocked from logging in. I know my password, but…Īlmost everyone who comes to me with this or a similar problem is convinced they know their password and they’re typing everything in correctly, yet they still cannot log in. ![]() Keep your recovery info current to avoid this situation. If unsuccessful, you may lose the account. Provide as much information as possible to prove your identity. Start to sign in to but click the “Forgot password?” link. If you forget your Microsoft account password or it just doesn’t work, and you can’t access your recovery phone or email, start the account recovery process.
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